How Can You Make Real Connections in Virtual Teams?

How do genuine human connections built through virtual communication relate to virtual teams? In our last blog post, we talked about how it’s possible to make genuine human connections through virtual communication. Now let’s explore how it operates in virtual workspaces.

Human connection is powerful. If leaders of virtual teams ignore this power, they miss out on an immense potential for fulfilling and rewarding work. By itself, this isn’t exactly news: if you Google “virtual teams”, you’ll get an endless list of articles that talk about the need to grow human connections for virtual teams to succeed. But, these articles often don’t address what this advice actually implies. After all: what does it really mean to connect with someone in a virtual team?

Going Beyond Band-Aid Solutions to Build Human Connections

Text box about employee engagement in virtual workplaces: Real connections don't begin in classes but with presence.Unfortunately, we’ve seen many leaders try to encourage human connections by slapping on activities, much like a coat of paint, and getting back to work. And, while certain activities like ice-breakers are one helpful way to start growing connections, just using ice-breakers skims the surface of the real issues we need to tackle.

In face-to-face work, genuine human connections develop alongside our work routines. In an office, as colleagues work, they connect. They start conversations around the water cooler. They eat together. They share news of their family and get to know each other as people. This built-in “space” for bonding isn’t just something “nice-to-have”; it’s a necessity for a healthy workplace.

But in the virtual world, this space for connection isn’t built-in in the same way. Instead, we need to intentionally create and nurture connections throughout the life-cycle of the team.

Now let’s discuss how to start creating these connections. Real connections don’t begin with classes, five-step programs, or one-liners. Instead, they begin with presence.

What Does It Mean to Be Present?

Think for a moment: can you tell when someone is really with you in a conversation—even if they’re virtual? It’s a good feeling, isn’t it?

It doesn’t matter if it’s virtual or face-to-face: when someone is really paying attention to us, we feel respected, and the quality of conversation goes up. In virtual communication, when someone is truly present, they pay attention to the speaker, without being distracted by the environment. They ask pertinent questions, and they communicate through words, tone of voice, and even silences, that they are invested in you and what you have to say.

Text box about employee engagement in virtual teams: In virtual communication, when someone is truly present...they are invested in you and what you have to say. On the other hand, we can also tell when someone isn’t really paying attention to us. When someone is tuned out, they check their phones, type on their keyboards, and reply with monosyllabic huh’s, yep’s, and how-about-that’s. It doesn’t feel good at all. If you show this non-presence to your virtual team, you show that you’re disengaged from them.

Are You Truly Present in Your Virtual Relationships?

Take a few minutes to think about the following:

  • How do you currently show up to virtual meetings with your team?
  • How do you want to show up to meetings?

If you weren’t sure about either answer, don’t worry. Most of us aren’t even aware of how we show up for our colleagues or employees, or how we can improve.

Steps to Become More Present in Your Virtual Workspace

From now on, we suggest you start to become aware of how you show up, and how you prepare yourself. Before your next virtual meeting or one-on-one conversation, think about how you can prepare yourself to show up:

  • Take 30 seconds to one minute to sit quietly, take some deep breaths and be aware of the present moment before running to the next task.
  • Put away your smartphone so you won’t be tempted to check or respond to messages as they arise.
  • Ask yourself: are you focusing and listening to what your team needs, or are you absorbed in the work you need to get done?

These exercises should help you start to show engagement and presence within your virtual team. When you show that you’re engaged with your team, they’ll begin to engage with you. And out of this presence, you can start forging strong, genuine connections.

 

By : Claire Sookman /April 20, 2015 /Blog, Building a Virtual Team, Building Empathy in a Virtual Environment /1 Comment
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