empathy

How Can You Make Real Connections in Virtual Teams?

How do genuine human connections built through virtual communication relate to virtual teams? In our last blog post, we talked about how it’s possible to make genuine human connections through virtual communication. Now let’s explore how it operates in virtual workspaces.

Human connection is powerful. If leaders of virtual teams ignore this power, they miss out on an immense potential for fulfilling and rewarding work. By itself, this isn’t exactly news: if you Google “virtual teams”, you’ll get an endless list of articles that talk about the need to grow human connections for virtual teams to succeed. But, these articles often don’t address what this advice actually implies. After all: what does it really mean to connect with someone in a virtual team?

Going Beyond Band-Aid Solutions to Build Human Connections

Text box about employee engagement in virtual workplaces: Real connections don't begin in classes but with presence.Unfortunately, we’ve seen many leaders try to encourage human connections by slapping on activities, much like a coat of paint, and getting back to work. And, while certain activities like ice-breakers are one helpful way to start growing connections, just using ice-breakers skims the surface of the real issues we need to tackle.

In face-to-face work, genuine human connections develop alongside our work routines. In an office, as colleagues work, they connect. They start conversations around the water cooler. They eat together. They share news of their family and get to know each other as people. This built-in “space” for bonding isn’t just something “nice-to-have”; it’s a necessity for a healthy workplace.

But in the virtual world, this space for connection isn’t built-in in the same way. Instead, we need to intentionally create and nurture connections throughout the life-cycle of the team.

Now let’s discuss how to start creating these connections. Real connections don’t begin with classes, five-step programs, or one-liners. Instead, they begin with presence.

What Does It Mean to Be Present?

Think for a moment: can you tell when someone is really with you in a conversation—even if they’re virtual? It’s a good feeling, isn’t it?

It doesn’t matter if it’s virtual or face-to-face: when someone is really paying attention to us, we feel respected, and the quality of conversation goes up. In virtual communication, when someone is truly present, they pay attention to the speaker, without being distracted by the environment. They ask pertinent questions, and they communicate through words, tone of voice, and even silences, that they are invested in you and what you have to say.

Text box about employee engagement in virtual teams: In virtual communication, when someone is truly present...they are invested in you and what you have to say. On the other hand, we can also tell when someone isn’t really paying attention to us. When someone is tuned out, they check their phones, type on their keyboards, and reply with monosyllabic huh’s, yep’s, and how-about-that’s. It doesn’t feel good at all. If you show this non-presence to your virtual team, you show that you’re disengaged from them.

Are You Truly Present in Your Virtual Relationships?

Take a few minutes to think about the following:

  • How do you currently show up to virtual meetings with your team?
  • How do you want to show up to meetings?

If you weren’t sure about either answer, don’t worry. Most of us aren’t even aware of how we show up for our colleagues or employees, or how we can improve.

Steps to Become More Present in Your Virtual Workspace

From now on, we suggest you start to become aware of how you show up, and how you prepare yourself. Before your next virtual meeting or one-on-one conversation, think about how you can prepare yourself to show up:

  • Take 30 seconds to one minute to sit quietly, take some deep breaths and be aware of the present moment before running to the next task.
  • Put away your smartphone so you won’t be tempted to check or respond to messages as they arise.
  • Ask yourself: are you focusing and listening to what your team needs, or are you absorbed in the work you need to get done?

These exercises should help you start to show engagement and presence within your virtual team. When you show that you’re engaged with your team, they’ll begin to engage with you. And out of this presence, you can start forging strong, genuine connections.

 

By : Claire Sookman /April 20, 2015 /Blog, Building a Virtual Team, Building Empathy in a Virtual Environment /1 Comment Read More

7 Ways To Build Empathy and Maximize Success

Developing empathy is a great way to generate open communication, increase trust, and build a virtual team that is strong and efficient. You may think that demonstrating empathy is challenging at first because it takes time and effort to develop awareness and compassion. However, understanding and sharing the feelings of others in the virtual workplace is far less abstract than it may seem.

The building of empathetic relationships benefits much from the assistance of visual cues such as facial expressions and body language. We can gain a better sense of one’s feelings when we can see the messages being conveyed through their eyes, for example. Similarly, a certain posture may lead us to conclude that a person is angry, sad, or confused. When we consider all that is conveyed through body language we can see why the mere presence of an individual in front of us gives us a sense of the emotions running through their minds. But we do not only go about building empathy based on what we see. In fact, it is possible to build empathy in a virtual team where such visual cues are often unavailable.

There are 7 ways to build empathy within your team:

1. The first thing we can do toward becoming empathetic is to listen. The next time you are conversing with a colleague, instead of thinking about what you will say next and waiting for a time to interject—listen. This also means that when you are speaking with someone you will avoid multitasking. Be fully present with your colleague and refrain from checking your phone, answering emails, doing other work, or taking other calls. Give the person your speaking to your undivided attention.

2. Tune into non-verbal cues such as hesitations and silences. Is your colleague taking long pauses between statements? Are they sounding uneasy when expressing their opinion on a subject? Listen in and ask yourself if your colleague’s tone sounds different from how it is typical for them to sound. If a manager senses that something is “off” with a team member, they can make it a point to get in touch directly with that team member after a meeting so that they may check in with them privately.

3. Look into the words that you are hearing. If, for example, you find yourself in conversation with an angry colleague, refrain from absorbing their anger within yourself. Instead of responding to words delivered out of frustration, try to understand and respond to the underlying emotion. You will begin to see that behind a colleague’s irritation may be misunderstanding, judgment, detachment, stress, or other feelings. When you try to understand those feelings, rather than reacting to angry words, the person will begin to relax, open up, and trust. In doing this, you and your colleague will begin communicate openly as you both work through the challenge together.

4. If during a conversation you find yourself becoming frustrated with the person you are speaking to, remember the whole person. Do not lose sight of a colleague’s positive qualities. In the moment you find yourself becoming frustrated with someone, make it a point to remind yourself of one of his or her strengths.

5. Judge less and accept more. It is important to remember that what irritates you about a colleague is likely to be a characteristic that you possess. Simply reminding yourself of this point will allow you to be less judgmental of the words and actions of others. Before you react and judge a team member, ask yourself, “Is this something I do?” If the answer is ‘yes,’ then you are better prepared to address your colleague with empathy.

6. Be compassionate. We all have our flaws, and you do not have to agree with someone to empathize with them. Be open to what others have to say and how they work. In the process, chances are, you will discover a great deal about what you bring to your virtual team.

7. Mentally place yourself in the situation of the other person. Feelings of unhappiness, stress, and frustration are universal. Try to remind yourself of a time when you experienced something similar. Recall challenges you yourself have had in a virtual team. Thinking back to that situation, what would have helped you? The wisdom you gained from that experience may be of great help to your fellow colleague.

To assist you in building empathy within your virtual team, be sure to encourage everyone to contribute during meetings and acknowledge the efforts of your colleagues. Deliver genuine praise for a job well done. Additionally, take authentic interest in your team members. Show them that you care by asking them questions about their interests, challenges, and aspirations. A great way to encourage this kind of interaction within your team is by holding virtual gatherings. For example, virtual managers can hold virtual coffee breaks, pizza parties, and other casual get-togethers where no talk of work is permitted. This will allow team members a chance to open up about other aspects of their lives and create the opportunity for team members to find common ground and become more empathetic.

The process of building empathy within your virtual team takes practice. Having said that, know that if you may come up short sometimes remember to give yourself a break. As long as your intentions and efforts are in the right direction at most times, and you strive to redirect how you respond to others in difficult situations, it will all work out in the end. Remember: an empathetic virtual team is a successful team, and there are many benefits attached to fostering empathy in the virtual work place. For one, you will become more aware of how people think, feel, and react to situations. As a leader, you will become more adept at analyzing the performance of your team members, and you will be more mindful of their needs. Empathy will promote open communication and build stronger bonds of trust within your virtual team. Likewise, empathetic virtual team members will become better at resolving conflict, will deliver more effective feedback, and will make better decisions. Empathy inspires positivity and productivity in all who embody it. With a little practice your virtual team can master empathy and harness success.

By : Amir Ahmed /April 30, 2014 /Blog, Building Empathy in a Virtual Environment /0 Comment Read More
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